Welcome to GURA ("Platform", "we", "us", or "our"), an events discovery, ticketing, and social community platform operating in Addis Ababa and across Ethiopia.

By creating an account, browsing events, submitting a ticket order, or using any GURA mobile or web service, you agree to be legally bound by these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the Platform.

GURA provides a curated digital marketplace and discovery platform for social gatherings, nightlife, arts, sports, concerts, and brand experiences (including Gura Nights, Gura Arena, Gura Select, Gura Ground, and Gura Connect).

Unless an experience is explicitly designated as directly hosted and organized by GURA Experiences PLC, events listed on the Platform are created, managed, and executed by independent third-party event organizers. GURA serves as the ticketing and technology facilitator. The organizer remains solely responsible for the event program, artist performances, physical security, venue safety, and admission decisions.

• Age Requirement: You must be at least 18 years of age to purchase tickets to age-restricted events (such as nightlife, club experiences, or events serving alcohol). Attendees under 18 may only attend all-ages experiences accompanied by a parent or legal guardian.
• Account Accuracy: You agree to provide accurate phone numbers, names, and contact details during profile registration and ticket checkout so that valid digital passes can be issued.
• Account Responsibility: You are responsible for safeguarding your login credentials. Any activity conducted through your authenticated phone number or email is deemed your responsibility.

To accommodate payment infrastructure in Ethiopia, GURA supports direct peer-to-merchant transfers via national banking channels (including Telebirr, CBE Birr / Commercial Bank of Ethiopia, and Bank of Abyssinia):

• Single-Entry QR Passes: Each confirmed ticket generates a unique, single-use QR token. At the venue gate, our door scanner app validates the pass. Once marked as used, duplicate attempts with the same QR code will be rejected immediately.
• Proof of Identity: Gate staff and security personnel reserve the right to request government-issued photo identification (such as a Kebele ID, National ID, Passport, or Driver's License) matching the ticket holder's name or order confirmation.
• Right of Admission: Venue operators and organizers reserve the right to deny entry or eject individuals who exhibit disorderly conduct, appear severely intoxicated, violate dress codes, possess prohibited items (weapons, illegal substances), or endanger other attendees, without refund.

GURA allows community members to share ephemeral stories, post event photos, and engage in comments. By posting on GURA, you agree not to upload:

• Defamatory, hateful, harassing, or threatening content targeting individuals or groups.
• Explicit, sexually suggestive, or violent media.
• Unsolicited commercial spam, advertising, or unauthorized ticket scalping.
• Media infringing on third-party copyrights, trademarks, or privacy rights.

We reserve the right to delete content and restrict or terminate accounts that violate these community standards.

GURA provides its services on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law:

• GURA is not liable for personal injury, property loss, theft, damage, or dispute occurring at any event venue.
• GURA is not liable for network outages, telecommunications disruptions, banking transfer delays, or service downtime outside our direct control.
• In no event shall GURA's aggregate liability exceed the total face value of the ticket purchased by the claimant for the specific event in dispute.

These Terms and any dispute arising from or related to the use of GURA shall be governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia.

Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the competent courts located in Addis Ababa, Ethiopia.

If you have questions, inquiries, or dispute claims regarding these Terms or ticket verification, please contact our team: